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I feel sorry for anyone foolish enough to use any of Monarch Pools and Spas services. I had an extremely poor experience with this company which seems to be the norm. Their substandard services are abhorrable. Stay away if you know what is good for you. If you see any...
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I didn't like
  • Anything about them
#1239841
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I called Monarch Pools and Spas in Totowa, NJ to have them come service my spa, which had an electrical issue. Note that this is where I purchased the spa. My name and product was still on the files, even though it was about tyen years ago. Dave, who answered the...
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#938310
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Monarch Pools and Spas - Worst Experience I've Ever Had With A Contractor
This was the worst experience with a contractor I have ever had. Never in my life have I been treated so poorly and so unprofessionally as with Monarch Pools. We had a 16' x 32' in-ground pool installed this summer in Bergen County. There are no grudges here, I am a...
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I didn't like
  • Bad experience
#933259
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I had monarch pools open my pool. I have the new mesh cover. The day before they were to open the pool, I received a confirmation call for the appt. briefly at the end of the call she mentioned that the cover should be free of leaves. I looked out of my window to...
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1.3
#868230
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Monarch Pools And Spas Customer Care Review

Well I have been dealing with Monarch for over 40 years as of today I will be dealing with Leslie Pools At Monarch the older person that I had to deal with today was as RUDE as he could be Lost another customer Monarch
1.5
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Value for money
Warranty
Website
#857310
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Positive Experience Review

Chrisian Henao was a absolute pleasure to meet. He went way above and beyond being a sales associate! ! I used to deal with Leslies pool supplies, not anymore all Monarch pools. Thanks to Christian! !!!
5.0
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Customer service
Price Affordability
Product or Service Quality
#637593
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I had a replacement pool done by Monarch Pools. When I signed the contract, the bottom of the contact states that Monarch will do the work with "minimal aggravation" to me, the customer. Unfortunately, all we have had is aggravation through this entire process. The...
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Anonymous
John Toczylowski

I have a Monarch Pool for over 30 years and the install was fine. I am on my 3rd vinyl liner due to sun and chem bleaching. had it installed 2 years ago, great job and no issu...

#454554
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This complaint was filed with the BBB of NJ: We contracted with Monarch Pools to install a 20x40 in ground which was installed in September 0f 2007. The pool was closed after the installation for the winter and never used. The pool was opened at the end of March of...
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#118909
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Contact Monarch Pools and Spas

Mailing Address:
Monarch Pools and Spas
180 Furler St
Totowa , NJ 07512
Phone:
(973) 812-9440
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